PRIVACY POLICY

This is the privacy policy of Classic Hospitality Limited, a company incorporated in England & Wales under 06518971 whose registered office is at Ringles Place, Ringles Cross, Uckfield, East Sussex, TN22 1HB. We respect your privacy and are committed to protecting your personal data.

This policy was updated on 7/9/23

THE INFORMATION WE COLLECT FROM YOU

We aim to ensure that the information we collect is the minimum required for the purposes of our business.  Depending on how you interact with us, we collect, use, store and transfer a variety of personal information as follows:

  • Personal details about you and your colleagues attending an event or travelling with us

  • Payment details when you make a booking with us

  • Identification documents such as passport number and expiry date if you are attending an overseas event

  • Details of your booking requirements

  • Records of your interactions with us via phone / email / website / feedback

  • Health details or dietary requirements so that we can ensure your safety at all times whilst attending an event.

HOW DO WE COLLECT THIS INFORMATION?

We collect your personal details mostly when you contact us by phone / email / via an enquiry form on our website or by providing us with feedback following an event.  We collect some information about your browsing activity when you use our website and you can see more details about this in our cookies policy.

We may receive information about you if you use any other websites we operate or other services we provide. We also work closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

HOW DO WE USE YOUR INFORMATION?

We would like to keep you regularly informed of our latest offers / availability / partnerships that we think might be of interest/relevance to you. We may send you marketing based upon our business to business relationship or if we believe you have provided us with your consent and then have not asked us not to send this.  You can ask us not to send you marketing at any time by clicking on the ‘unsubscribe’ link included in all of our emails or by contacting us directly.

We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (marketing). You will receive these sorts of marketing communications from us; i) if you have consented to receiving such information from us either in direct response to a question as to whether you wish to receive such information (including by providing your contact details in response to an enquiry from us as to whether you wish to be included in such communications);  or ii) where we have a legitimate interest as detailed above.

OPTING OUT

You can opt-out of marketing at any time by clicking on the ‘unsubscribe’ link included in our emails or by contacting us. We have a DATA MANAGER who is responsible for overseeing questions in relation to this privacy notice. Please contact the Data Manager via email on info@classichospitality.co.uk. 

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data strictly to employees who have a need to know that data in order to further the transaction in which we are both concerned. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (usually the ICO) of a breach where we are legally required to do so and in a format and within timescales stipulated by the applicable regulator or the applicable data protection legislation. 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it; including for the purposes of any legal, accounting, or reporting requirements following its legitimate use.To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data (and whether we can achieve those purposes through other means) and the applicable legal requirements. For example; by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they cease being customers for tax purposes and in order to defend ourselves against any contractual claims arising from the transaction in question or the end of the contractor other relationship .In some circumstances you can ask us to delete your data: That will not necessarily oblige us to delete all of it because, as above, we might need to retain some aspects of it to meet legal, accounting or reporting obligations to which we are subject. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we are allowed to use this information indefinitely without further notice to you.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change our privacy policy from time to time and any changes we may make will be dated, posted on this page and will be effective immediately upon posting.

CONTACT

Any queries or questions regarding this privacy policy should be emailed to our Data Manager on info@classichospitality.co.uk.